Position Overview:
Responsible for bridging for academic operations and information systems, focusing on business process optimization and product-oriented implementation. This role ensures that system functionalities align with operational needs and strategic goals, working closely with the Information Technology Services Centre and other stakeholder departments.

Key Responsibilities:
1. Academic Systems Management & Oversight

• Assume overall responsibility for the functionalities of the Student Information Systems, including Course Timetabling, Selection and Add/Drop, Student Grade System, Study Plan System, etc., and their integration with other platforms such as the Student Affairs System and the Self-help Printing System.
• Ensure in-depth understanding of system architecture, workflows, business logic, and data structures across all applications on student servicing.
• Monitor system performance, proactively identify risks, and implement improvements to guarantee stability, availability, and responsiveness.
• Collaborate with the Information Technology Services Centre to drive system enhancements, testing, and implement improvements, ensuring outcomes meet business expectations.

• Maintain and enhance the quality, accuracy, and consistency of student data across systems.
• Develop and enforce data governance standards, including data entry protocols, validation rules, and periodic audits.
• Optimize system configurations and processes to improve operational efficiency and user experience for both staff and students.

• Serve as the primary point of contact between the Academic Registry and the Information Technology Services Centre on all technical matters, including infrastructure, security, system integration, and project implementation.
• Collaborate with other administrative and academic units (e.g., Faculties/Schools, Admission Office, Finance Office, Human Resources Office, etc.) to understand business requirements and translate them into technical specifications.
• Facilitate communication between technical teams and non-technical stakeholders to ensure alignment on priorities, timelines, and deliverables.

• Provide technical guidance and support to Academic Registry colleagues on system usage and troubleshooting.
• Develop training materials and conduct training sessions to enhance digital literacy and system proficiency within the Academic Registry.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT system management and development, with proficiency in programming languages such as Python and C.
• Solid understanding of student information systems, database management (SQL), and system integration.
• Proven ability to communicate effectively with both technical and non-technical stakeholders, and to bridge gaps between business needs and technical solutions.
• Excellent problem-solving skills, with a proactive and collaborative working style.
• Ability to analyze and redesign academic workflows for efficiency and system implementation.
• Translate business requirements into system functionalities and rules.
• Strong product thinking with focus on usability and process optimization.
• Fluency in English and Chinese is required.
• Experience in university academic affairs or educational technology is preferred.